Terms & Conditions

This page is being finalized before publication. Sections marked [PENDING OWNER CONFIRMATION] below are not yet set as company policy — if you have a question about scheduling, access, payment, or liability today, contact us directly at hottubshine@gmail.com or 253-468-2888 and we'll answer honestly.

Who this applies to

Hot Tub Shine is a mobile, service-area hot tub cleaning and maintenance business based in Yelm, Washington. These terms apply to anyone who books a service visit, a maintenance plan, or the prepaid Quarterly Package with us, whether through our online booking, by phone, or by text.

Scheduling

• We schedule visits around our route and your availability. Appointment windows are estimates, not guaranteed-to-the-minute arrival times.
• If you need to reschedule, contact us as early as you can — call or text 253-468-2888.

[PENDING OWNER CONFIRMATION] — We have not yet set a specific cancellation-notice window or late-cancellation fee. Until this is finalized, contact us as soon as you know your schedule has changed and we'll work with you directly.

Access to your property

• You're responsible for providing clear, safe access to the spa on the scheduled service day — gate codes, side-yard access, or a note about pets.
• Drain & Clean and swim spa visits require a working hose spigot on site.

[PENDING OWNER CONFIRMATION] — Whether a missed-access visit incurs a trip fee or rescheduling charge has not yet been set. If we can't safely access the spa at the scheduled time today, we'll contact you to reschedule.

Payment

Standard visits (Drain & Clean, weekly/biweekly maintenance, vacation rental turnovers, swim spa cleaning, filter and chemical services) are priced per our published rates — plus applicable Washington sales tax and a trip fee based on your location, both quoted before the visit begins. See the full pricing breakdown.

The Quarterly Package is different: it is a prepaid plan. You choose your annual drain-and-clean frequency, and the full package amount — starting at $299 per drain & clean — is paid in full up front before the scheduled visits begin.

[PENDING OWNER CONFIRMATION] — The refund or cancellation policy for a prepaid Quarterly Package that's only partially used has not yet been set. If you need to change or stop your Quarterly Package before all prepaid visits are used, contact us and we'll work out a fair resolution based on visits already completed.

We do not add charges to an invoice that weren't quoted before the work started, outside of confirmed changes agreed with you during the visit.

Weather and scheduling changes

We work outdoors in Pacific Northwest conditions, and severe weather can occasionally require rescheduling a visit for safety or water-quality reasons (for example, heavy rain during a drain-and-refill visit). We'll contact you as soon as we know a visit needs to move. See Winterization for how we handle cold-season service.

What our service does and doesn't cover

Our services are cleaning, maintenance, water balancing, and the visual-limits inspection work described on our service pages (for example, the New Homeowner Reset). We are not a licensed electrician, plumber, or spa repair technician performing certified repairs.

If we notice something that looks like it needs a repair specialist, we'll tell you — we don't attempt repairs outside our scope, and we don't guarantee that a visual check catches every hidden mechanical or electrical issue.

Liability basics

We carry business licensing and insurance.

[PENDING OWNER CONFIRMATION] — Specific liability-limitation, damage-claim, or indemnification language has not yet been finalized. This section will be reviewed with an attorney before it is treated as binding legal language.

Photos and documentation

We may photograph service visits, consistent with our Privacy Policy's "Service photos" section. Photo updates from your visit are available on request as a courtesy, not a guaranteed deliverable. See the Privacy Policy for the full data-handling explanation.

Changes to these terms

We may update these terms as the business or applicable law changes. [PENDING OWNER CONFIRMATION] — an effective/last-updated date will be set once this page is approved for publication.

Questions

Contact hottubshine@gmail.com or call/text 253-468-2888 with any questions about these terms. Questions about how this works? Contact us.

Hot Tub Shine · Yelm, Washington · These terms may be updated as the business or applicable law changes; the effective date above reflects the latest revision.